FAQ

Dejawu Guitars is a cooperation between two friends and guitar builders who share their skills and knowledge. The woodwork, painting, lacquering, polishing and fretting is done by Dongming in China. The design, setup of hardware and electronics (machine heads, wiring, bridges, pickups, potentiometers, switches) quality control, promotion and sales is done by Derk Jan in The Netherlands.

For a detailed description of how we build our guitars, please visit: Building Process.

Are you interested in buying a custom handmade guitar by Dejawu, please feel free to contact us. Our showroom in The Netherlands is always open (on appointment). Furthermore, you can see, hear and try our guitars on several guitar shows across Europe. Check out Our Planned Events on the bottom of the page to find our when and where! (or follow us on social media)

Also, we have one model available at Alligator Amps in downtown Montreux, Switzerland. visit https://en.alligator-amps.ch/product-page/dejawu-t-ultimate for more info!

The construction of our semi-acoustic guitars, all of which are equipped with a square center block at the bridge position, eliminates all possible feedback problems entirely while maintaining its acoustic properties. The center of the top maintains its original thickness, while the rest of the wood is carefully carved away by hand. In this way, there is considerably less tension on the top compared to a laminated top. Hand carving the top thus eliminates the need for a center block that covers the entire body length of the guitar needed for stability and to avoid feedback.

Comparing guitars is a very personal matter. Each brand has its own history, image, feel and sound. Even the same guitar of the same brand, built on the same day can be very different to the one that was made before or after it. Our guitars have familiar shapes and sounds, so you will definitely feel at home with our models. Our own personal history, touch, craft and love for our guitars make our guitars special and worth a try. It is up to you how you can compare it to other guitars! Please let us know what you think.  

Fully assembled, guitars in the T-Ultimate Series weigh about 2.7 kg. Guitars in the E-Special Series weigh about 3.1 kg. Depending on the wood type, body side, hardware, it might vary slightly among the different models in one series.

Dejawu is a combination of the names of the two founders, Derk Jan and Wu Dongming. 

Yes, all our guitars come with a case or (leather) bag. For the models we already have in stock, please check currently available to check guitar specific details on what case comes with the guitar.

The serials numbers are placed inside of the body of the guitars. You can see it when you look through the sound hole toward the neck. If it is difficult to see, a small flashlight may come in handy. ID numbers are assigned when a build is completed. 

By locating the ID number first. The ID numbers of our guitars consist of 3-4 letters and 4 digits. (model - build year – build month – color specification) Example: TU2006LS  Model: T-Ultimate, Build Year: ‘20, Month completed: June, Color spec: LS = Light Sunburst

Yes. You can find reviews/testimonials on our website. Product pages may also contain reviews. Furthermore, you can find reviews on google. 

Easily! You can reach us by filling in our contact form, or: Email: info@dejawuguitars.com Whatsapp/Signal/Wechat: +31(0)641924406

Please visit CURRENTLY AVAILABLE and click on any guitar. In the list of specifications, we have included detailed information on what the neck of that guitar is like. 

For detailed information on custom orders please visit: https://www.dejawuguitars.com/customorder  

We are more than happy to help you explore what works best for you. We have different models in stock for you to try so you can get an idea of what you like or don’t like. Please contact us for a personal appointment.

All of our instruments are hand crafted from scratch. The total time it will take for new orders to be delivered can vary depending on the model, custom options you choose, availability of materials, shipping etc. Expect the whole process to take up to 5-6 months. All orders are fulfilled in the order in which they were received by us. 

The wood we currently use for the bodies include mahogany, maple and spruce. For the necks we use either maple or mahogany and or the fingerboards we use ebony.

If you want, you can provide your own wood for a custom Dejawu guitar. Please be aware that not all wood types are suitable for guitar building. Please make sure to consult us in advance and we'll be happy to think along. Also good to know, shipping costs will be for your own account. Also, keep in mind that some woods may take longer to order or are more expensive than others.

Of course, you can! Choosing your own color is entirely up to you. Having that said, besides guitar builders, we are also great wood lovers. All our woods are carefully selected for their acoustic qualities but also for their beautiful figuring which is unique to every piece of wood. For this figuring to remain visible, we prefer to make use of transparent paints. 

You are free to send us the specifications of what you want, and we will build it for you. Please take in mind that we handcraft all our necks. Its not standardized factory work. Therefore, it is impossible to guarantee exact thicknesses and shapes for 100%. However, we can get reasonably close.  

No problem. Just drop us a message!

Inlays are no standard feature on our guitars. Instead, little dots on the side of the neck help you orientate. However, we offer custom inlays at an additional price. In that case we kindly ask you to send us: 1) your design; 2) The material of your choice (abalone, mother of pearl, acrylic, etc.); 3) Preferred color (black, white, etc.)

We offer various scale lengths. You should choose your scale length based on the string tension you prefer. To get an A440 the tension is higher on a 25.5" scale compared to a 24.75" scale.

Yes, you can. We kindly request you to send us specifications on what you want. For the models we already have in stock, please check currently available to check guitar specific details on what hardware we’ve used. 

Yes, you can. For the models we already have in stock, please check currently available to check guitar specific details on what pickups we’ve used. As for custom order guitars you may choose any brand and model pickup of your preference, provided that there are no technical limitations. Should you have specific ideas in mind for a custom-made pickup, please let us know. In cooperation with Sander Overkamp from Soulshine Pickups we can make (almost) any pickup you want. 

Yes, you can. For the models we already have in stock, please check currently available to check guitar specific details on what strings we put on them. We mainly use Elixir Nano Optiweb 0.10-0.46 or the D’Addario XT 0.10-0.46 strings. 

We use CTS 500k/250k pots and Orange Drop capacitors. The Push/Push pots are Göldo Chopperpot Killswitch. 

Yes, you can! Please note that Dejawu Guitars will not cover shipping cost.

Wood is directly affected by humidity and temperature; it takes on and gives off water and therefore expands and shrinks. Extreme or sudden changes in air humidity or temperature are your guitars biggest enemy! This can cause great damage to your instrument and should be avoided at all times!! Please read our Maintenance & Care page for more information.

Signs of a guitar that is too humid are: high action, swollen top/warped back and sides, fret buzzing in the high registers, muffled tone, low volume, possible cracks in the lacquer finishing, separating bindings or weakened joints with water-based glues.

Signs of a guitar that is too dry are: low action, fret buzzing and lifting, sharp fret ends, dips in the top or back, lacquer checking or even wood cracks. When you live in a dry climate, you can consider purchasing a guitar humidifier. These should be handled with great care.

Beware that the chemicals in rubber used in many guitar stands (and clip-on tuners!) react with the nitrocellulose lacquer of our guitars. In some cases, this causes a slight discoloration, but in other cases it dissolves the lacquer entirely. We recommend using a guitar polish cloth to cover the rubber when using a stand. We will provide you with these. When you store your guitar for longer periods of time, we advise you to store it in its case or bag.

It is important to clean de body, neck but also the strings of your guitar regularly. Wipe off perspiration and fingerprints, as this affects the lacquer, the wood ánd the metal of your guitar. A soft, damp cloth (not wet) cloth will perfectly suffice. Make sure to remove remaining moisture with a clean, dry cloth. You do not need any (commercial) cleaning detergents.

Your guitar will arrive completely assembled and set up. However, you will have to tune the guitar and possibly adjust the truss rod. We will provide you with the tools and information you need.

If you have a guitar equipped with a signum bridge or a tremolo, you will need an allen wrench and a special Schaller spanner that comes with the guitar.

All our guitar necks can be adjusted with a 4mm allen wrench. Please be sure to use the correct wrench to avoid stripping the truss rod nut. Adjusting the truss rod is a very delicate operation, so if you are not experienced in doing this we recommend bringing it to a local guitar shop or repairman.

Should you fail to pay the remaining balance of your custom guitar within 30 days after we've completed your build, we are forced to confiscate your guitar and forfeit your down payment.

We accept Visa, MasterCard, Apple pay, PayPal, and bank deposits.

Customers are to cover all shipping, insurance and customs duties in their country, including returns. When you want to import a guitar to a country outside the European Union, you will be charged additional fees based on the declared value of the instrument. This fee differs per country. Should you have any questions about import papers, we are happy to assist you with that.

Only if you are planning to order a custom guitar. After you have confirmed your order, we require you to make a down payment of €1000,-. The remaining balance must be transferred to us after completing.

No, you cannot.

We make use of DHL as our postal service. We always make sure we send our parcels with insurance coverage. 

Your parcel's delivery time depends on its destination. Within the Benelux, DHL delivers the following workday (with the exception of the Dutch Wadden islands: Vlieland and Terschelling). In the Netherlands we also deliver on Saturdays.  Parcels to West Europe will be delivered within a week, whereas parcels to the USA will take around two weeks to arrive. To check global delivery times, please click HERE.

Yes. We are happy to send our guitars to all corners of the world, provided that the country where to is not restricted by a trade embargo and the address is reachable for delivery service.

Yes. After you completed your purchase, we will update you about the delivery and send you the tracking number to follow your shipment online. 

Shipping costs vary based on your shipping address. For shipping prices, please visit DHL International Prices. Please note that: Customers are to cover all shipping, insurance and customs duties in their country, including returns. 

If you order an in-stock model, you are free to cancel at any time. However, we appreciate you notifying us as soon as possible, so we don't ship your guitar for nothing. Dejawu Custom Shop orders cannot be cancelled, returned or refunded.  If you paid with American Express, a 5% cancellation fee will always apply. 

Yes. When you want to import a guitar to a country outside the European Union, you will be charged additional fees based on the declared value of the instrument. This fee differs per country. Should you have any questions about import papers, we are happy to assist you with that. 

Yes. In-stock models can be returned. In the event you changed your mind about your purchase, or you are for any reason dissatisfied with a product, please contact us and let us know how we can fit it. If you want to return your purchase altogether and receive a refund, please do so WITHIN 10 DAYS after your original purchase date. Please go to our Shipping & Return Policy for detailed information. https://www.dejawuguitars.com/shipping-returns    

No. Please take some time to consider well your options before purchasing a Custom Shop Dejawu Guitar. Each guitar is individually made, completely fitted to your personal liking. Crafting our guitars is a very labour-intensive job and many hours of love and dedication went into making it that is why you CANNOT return a guitar that is personally made for you. For full Shipping and Return Policy, visit here: https://www.dejawuguitars.com/shipping-returns    

Please note that refunds are only possible for in-stock models and NOT for Custom Shop Dejawu Guitars. Also, we will only give you a refund after the condition of the instrument has been checked by us, and is it confirmed it is completely unused, brand new as you got it. Refund will never exceed the amount that is paid by you for the original purchase. Refund takes 1-3 days with wire bank transfer. Refunds via Paypal are instant or takes 24 hours. For full Shipping and Return Policy, visit here: https://www.dejawuguitars.com/shipping-returns     

We strongly recommend checking your guitar thoroughly immediately upon arrival. If you find some damage due to shipping, please take a picture a.s.a.p and contact the DHL Customer Service. If your parcel is damaged or lost in transit, you can file a claim with DHL.  Please check out our Shipping & Return Policy. 

For detailed information on our warranty policy, please visit: Warranty & Repair.

The Dejawu Guitars Warranty is extended to the original retail purchaser only and may not be transferred or assigned to subsequent owners.

No. Since we sell directly to our customers, we will register your product for you.