Shipping
We are happy to send our guitars to all corners of the world, provided that the country where to is not restricted by a trade embargo and the address is reachable for delivery service. We make use of DHL as our postal service. We always make sure we send our parcels with insurance coverage. Your parcel's delivery time depends on its destination. Within the Benelux, DHL delivers the following workday (with the exception of the Dutch Wadden islands: Vlieland and Terschelling). In the Netherlands we also deliver on Saturdays. Parcels to Western Europe will be delivered within a week, whereas parcels to the USA will take around two weeks to arrive. To check global delivery times, please visit: https://www.dhlparcel.nl/en/consumer/support/delivering/delivery-time. Shipping costs vary based on your shipping address, please visit DHL International Prices. After you completed your purchase, we will update you about the delivery and send you the tracking number to follow your shipment online.
Customs, duties & Taxes
Please note that: Customers are to cover all shipping, insurance and customs duties in their country, including returns. When you want to import a guitar to a country outside the European Union, you will be charged additional fees based on the declared value of the instrument. This fee differs per country. Should you have any questions about import papers, we are happy to assist you with that.
What happens if something goes wrong?
We strongly recommend checking your guitar thoroughly immediately upon arrival. If you find some damage due to shipping, please take a picture a.s.a.p and contact the DHL Customer Service. If your parcel is damaged or lost in transit, you can file a claim with DHL.
Returns
Custom Orders
Please take some time to consider well your options before purchasing a Dejawu Guitar. Each guitar is individually made, completely fitted to your personal liking. Crafting our guitars is a very labor-intensive job and many hours of love and dedication went into making it that is why you CANNOT return a guitar that is personally made for you.
In-Stock models
In-stock models can be returned. In the event you changed your mind about your purchase, or you are for any reason dissatisfied with a product, please contact us and let us know how we can fit it. If you want to return your purchase altogether and receive a refund, please do so WITHIN 10 DAYS after your original purchase date.
Refunds
If you order an in-stock model, you are free to cancel at any time. However, we appreciate you notifying us as soon as possible, so we don't ship your guitar for nothing. Custom orders cannot be cancelled, returned or refunded. If you paid with American Express, a 5% cancellation fee will always apply. Please note that refunds are only possible for models that we have readily available in stock, and NOT for custom orders. Also, we will only give you a refund after the condition of the instrument has been checked by us, and is it confirmed it is completely unused, brand new as you got it. Refund will never exceed the amount that is payed by you for the original purchase. Refund takes 1-3 days with wire bank transfer. Refunds via Paypal are instant or take 24 hours.